At BOBG Collection, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping and delivery policy to understand how we process and ship your orders.
Upon placing your order on our website, you will receive an automated order confirmation via email. This confirmation will include your order details and serve as a record of your purchase. To ensure accurate delivery, we require customers to verify their shipping address before completing their purchase. This helps minimize the risk of incorrect addresses and shipping delays.
Once your order has been processed, it will move into the fulfillment stage. Our team carefully packages each item to ensure it arrives in perfect condition. As soon as your order is packaged and ready to ship, our automated CRM system will send you a status update via email or text message.
We aim to provide customers with a valid tracking number within 15 days of placing an order. You can use this tracking number to monitor the status of your shipment on our website through our Tracking Status Feature. Please note that actual delivery times may vary based on your location and the chosen shipping method.
We partner with reliable carriers to ensure your order is delivered safely and on time. Shipping options and estimated delivery times will be displayed during checkout.
You can track your order in real time using our Tracking Status Feature on our website. Updates will be sent automatically through our CRM system once your package is on its way. This includes notifications when your order is packaged and ready for shipping.
To ensure smooth delivery, please verify your shipping address carefully before submitting your order. BOBG Collection is not responsible for delays or losses caused by incorrect shipping addresses entered at checkout.
If you have any questions or concerns about your shipment, please feel free to contact us at:
📞 1-800-817-4979
📧 info@shopbobg.com
Our support team is available Monday through Saturday from 10:00 AM to 6:00 PM EST.
Thank you for shopping with BOBG Collection! We appreciate your business and are committed to providing exceptional service.
